Essay: Nonverbal Communication in Organizations

Sample Essay

Words 2,387

This essay discusses the implications of nonverbal communications in organizations. As the world moves to a global economy, more and more companies are doing business outside their cultural niches. Sandra Kay Neal, PhD, an industrial/organizational psychologist writing for the North Central Business Journal reiterates the fact that companies that fail to prepare personnel for differences in nonverbal communication are setting themselves up for embarrassment, confusion and in some cases financial devastation.

As the world moves to a global economy, more and more companies are doing business outside their cultural niches. Sandra Kay Neal, PhD, an industrial/organizational psychologist writing for the North Central Business Journal reiterates the fact that companies that fail to prepare personnel for differences in nonverbal communication are setting themselves up for embarrassment, confusion and in some cases financial devastation. She recommends cross-cultural training, which teaches companies how to act when conducting business.

She goes on to note that most companies engaged in transnational business do train associates who are involved in international transactions from the executives to the receptionists. Not doing so results in miscommunication. In addition, cross-cultural training is needed when companies employ people from different cultures, in order to avoid intra-company conflict.

Dr. Neal’s perspective on the subject is a consistent example of how professionals view the importance of nonverbal communication in the organizational environment. Each culture brings different nonverbal cues to the table of human interaction. To be successful in the international arena, people within organizations must be sensitive to what is being said and what they are saying via nonverbal communication.

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