Their customer relations activities like handling, language, answering queries, handling disputes, pricing and discounts determine the relationship the customer has with the motel.
Since the maids are few and leave without notice, it is possible the customer relations for this motel are low. The careless approach to the job has reduced the grade of the motel. It has been reported that several customers have had to be given a full refund. This presents a negative cultural practice because the motels will experience further losses. It is expected that those in the forefront of change are the mangers. This however, will be difficult seeing that only half showed up for the strategic meeting. If the organizational culture of this establishment entails laziness and off hand approach, then drastic measures are to be taken even on the management.
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